Privacy Policy

1. Information We Collect

To deliver a safe, reliable, and personalised experience on 89dd, we collect certain categories of personal information. We collect only what is necessary to operate our services and fulfil our obligations to you as a player on our Bangladesh platform.

Account Registration Data

• Full name and date of birth (for age verification — players must be 21+ to register)
• Email address and mobile phone number (used in Bangladesh with services like bKash and Nagad)
• Username and encrypted password for account security
• Government-issued ID details submitted during the KYC (Know Your Customer) verification process

Automatically Collected Data

• Device information including IP address, browser type, operating system, and screen resolution
• Session logs including pages visited, time spent, and in-game actions taken on 89dd
• Cookies and similar tracking technologies that help us improve platform performance and user experience

2. How We Use Your Information

89dd uses your personal data only for legitimate, clearly defined purposes directly related to operating our online casino and sports betting platform in Bangladesh. We do not use your data for purposes beyond those described here without obtaining your explicit consent.

• Account creation, identity verification, and ongoing account management
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard
• Delivering customer support and responding to queries from players across Bangladesh
• Sending account-related notifications such as deposit confirmations, withdrawal updates, and security alerts
• Fraud prevention, responsible gaming monitoring, and compliance with applicable anti-money laundering requirements
• Improving and personalising the platform experience, including game recommendations and promotional offers relevant to your activity

3. How We Share Your Data

89dd does not sell, rent, or trade your personal information to any outside party. We may, however, share limited data with trusted service partners solely to facilitate the operation of our platform.

Any third-party partner who handles your data on our behalf is bound by strict confidentiality obligations and may only use your data for the specific purpose for which it was shared. The categories of third parties we may share data with include:

• Payment processors and financial service partners (including mobile money services such as bKash and Nagad) required to complete your transactions
• Identity verification and KYC compliance providers to meet our age and identity verification responsibilities
• Technology and security providers who support the operation, maintenance, and security infrastructure of the 89dd platform

4. Payment and Financial Data

89dd facilitates deposits and withdrawals in BDT through trusted local and international payment channels, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. When you initiate a financial transaction, payment data such as mobile wallet numbers or card details is processed through secure, encrypted channels. 89dd does not store your full card number, CVV, or mobile banking PIN on its servers.

All payment transactions are monitored for security and fraud prevention. Transaction records are retained for the minimum period required by applicable financial compliance obligations. If you have concerns about a specific transaction, please contact our support team using the details provided at the end of this policy.

5. Cookies and Tracking Technologies

89dd uses cookies and similar technologies to enhance your browsing experience, measure platform performance, and support security functions. Cookies are small text files stored on your device when you visit our site. We use the following categories of cookies:

• Essential cookies — required for core site functionality including login sessions and secure payment navigation
• Analytics cookies — help us understand how players navigate 89dd so we can improve layout, speed, and game discovery
• Preference cookies — remember your settings such as language choice and display preferences for a smoother return visit

You can control or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect your ability to log in and use certain features of the 89dd platform.

6. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter to fulfil our legal, compliance, and security obligations. Specifically, account data is retained for the duration of your account plus up to five years following closure, in line with standard financial record-keeping practices applicable in Bangladesh.

Transaction records may be retained for longer periods where required by applicable financial regulations. Once the retention period expires, your data is securely deleted or anonymised so it can no longer be linked back to you personally.

7. Your Privacy Rights

As a user of the 89dd platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us using the details below.

• Right to Access — you may request a copy of the personal data we hold about you at any time
• Right to Correction — if any of your data is inaccurate or incomplete, you have the right to request that we update it
• Right to Deletion — subject to our legal and compliance obligations, you may request that we delete your personal data
• Right to Restrict Processing — you may ask us to limit how we use your data in certain circumstances
• Right to Object — you have the right to object to our processing of your personal data where we rely on legitimate interest as the legal basis

We will respond to all data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing your request to protect account security.

8. Security Measures

89dd employs a multi-layered approach to information security to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our security measures include SSL/TLS encryption across all data transmissions, secure server infrastructure, access controls limiting who within our organisation can view sensitive data, and regular security reviews.

While we take all reasonable steps to safeguard your information, no digital platform can guarantee absolute security. We encourage all players to use strong, unique passwords for their 89dd account, enable any available two-factor authentication, and contact our support team immediately if they suspect any unauthorised access to their account.

9. Children and Age Restriction

89dd is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 21. All players are required to confirm they are aged 21 or above at registration, and identity verification (KYC) is conducted to enforce this requirement. If we become aware that a minor has provided us with personal data, we will take immediate steps to delete that data and close the associated account. Parents and guardians in Bangladesh are encouraged to use device-level parental controls to prevent minors from accessing online gambling platforms.

10. Third-Party Links

The 89dd platform may from time to time reference third-party services such as payment partners or game providers. Any interaction you have with those third-party services is governed by their own privacy policies, and 89dd accepts no responsibility for their privacy practices. We encourage you to read the privacy policies of any third-party services you use in connection with your 89dd account.

11. Changes to This Privacy Policy

89dd reserves the right to update this Privacy Policy at any time. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of 89dd after any such update constitutes your acceptance of the revised policy.

We recommend bookmarking this page and checking back periodically. If you have any questions about a specific change, our support team is available to assist you.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 89dd handles your personal data, please do not hesitate to reach out to our dedicated support team. We are committed to addressing all privacy-related enquiries promptly and professionally.

You can reach us by email at [email protected]. Our support team operates seven days a week and aims to respond to all enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).